Customer focus

Learning solutions to turn customers into ambassadors

Klantgerichtheid | e-Learning en LMS | UP learning

Responding to wishes, exceeding expectations

A satisfied customer who recommends your brand, product or service to others. That’s the basis for success. As a Learning Professional, how do you ensure that all employees work in a customer-focused way? And without losing sight of the organisation’s goals?

The customer comes first. That’s how they learn.

  • Rehearse or simulate practical situations. 
  • Show the effects of behaviour in your learning intervention.
  • Colleagues who dare to give each other ‘feed-forward’. That works. Include it in your learning programme.
Which form of learning suits your colleagues?

From customer to fan

This is how you help your colleagues make it happen 

Allow them to practice as if in real life.

How do you create a click with the customer? That’s quite difficult. By practicing with different types of customer, your colleagues will soon become wiser. Learn from practical situations. With Interactive Video, AR and VR. 

Why is he walking away now?

How the customer experiences your organisation remains a human thing. Customer-focused thinking and acting requires people skills. Train them by showing them the effects of behaviour. 

An organisation culture can also be trained.

Better together every day. Is this what your organisation strives for? Fixed. And that’s why you include ‘the desired culture’ in your training sessions. Colleagues asking each other for tips and advice. That works.

Customers (/fans)

We work for, learn together and grow with  

Presented with pride

They also serve their customers optimally. All in their own way. Read here how we were able to contribute.

AS Watson | e-learning | Volle schappen | UP learning
A.S. Watson
Lidl | Totara case | mock up | UP learning
PLUS retail | e-commerce case | UP learning
PLUS Retail
DMG | Totara case | tegel | UP learning
DMG

We are proud of this

They also serve their customers optimally. All in their own way. Read here how we were able to contribute.

AS Watson | e-learning | Volle schappen | UP learning
A.S. Watson
Lidl | Totara case | mock up | UP learning
PLUS retail | e-commerce case | UP learning
PLUS Retail
DMG | Totara case | tegel | UP learning
DMG

We are proud of this

They also serve their customers optimally. All in their own way. Read here how we were able to contribute.

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AS Watson | e-learning | Volle schappen | UP learning
A.S. Watson
Lidl | Totara case | mock up | UP learning
PLUS retail | e-commerce case | UP learning
PLUS Retail

"Employees also face dilemmas when collecting, delivering or helping customers at the PLUS collection point: 'How do you guarantee a satisfied customer?' In addition to knowledge, the right attitude is needed."

Keep developing yourself with our FREE learning workshops

The UP workshops aim to support Learning Professionals from companies, (semi) governmental bodies and NGOs in their development. Fill in your  details and we will let you know when they are available again.

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Employees who fit your brand. This is how you train them.

Your brand is constantly evolving. Just like your employees. And customers. As a Learning Professional, you have a toolbox full of learning resources to keep your colleagues up to date. What do they need?

e-Learning and Blended Learning

From Interactive Video to face-to-face meetings. From Infographic to Augmented Reality. What form should your learning campaign take?

And this is how we approach it

Using a tried and tested method, together we make your goal and its impact clear. In this way, you can be sure that your requirements will be met. Guaranteed.

And that’s how we can help you

Workshop

An internal workshop with stakeholders from HR, L&D and the department. One that makes use, necessity and solution clear.

Didactic concept

Together with you, we design a didactic concept. Tailored to one or, if necessary, several target groups.

Learning campaign

A single intervention is usually not enough. If necessary, we use various learning resources and channels.

Blended Learning

Together with you, we assemble the ideal combination of online and offline learning resources. We keep what is good. 

Defining success

How do you know when your learning interventions are effective? Where they are going well and where they need extra attention?

Advice without obligation? Just ask!

Employees who think and act in a customer-focused way? We are happy to advise you on how to achieve the desired behaviour. Entirely without obligation. Agreed.

Ster Hutten | UP learning
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